Last updated: July 30, 2026
This policy explains how cancellations and refunds work for services purchased from The PV Media ("we", "us", "our"). We want you to be happy with your edits, and we aim to resolve every issue fairly. Please read this alongside our Terms of Service.
1. Nature of the services
We provide custom, made-to-order digital video editing services. Because work is performed specifically for you and delivered digitally, refund eligibility depends on how much work has been started or delivered, as described below.
2. Cancelling a monthly plan
- You may cancel a recurring monthly plan at any time by emailing us before your next billing date. Once cancelled, you will not be charged for future billing cycles.
- Cancelling stops future renewals; it does not automatically refund the current cycle already in progress (see refunds below).
- You will continue to receive the deliverables for any cycle you have already paid for, subject to providing footage and direction.
3. Refunds
- Before work has started: If you cancel a plan or one-off order before we have begun any editing for that billing cycle or order, you are eligible for a full refund of that payment.
- After work has started but before delivery: If editing has begun but nothing has been delivered, we may issue a partial refund reflecting the work already completed, at our reasonable discretion.
- After delivery: Completed and delivered edits are generally non-refundable. Instead, we provide revisions (included in your plan) to make the deliverable right.
- Service issues: If we fail to deliver a promised deliverable, or miss a committed deadline without resolving it, contact us and we will make it right — through revisions, redelivery, or a fair refund for the affected deliverable.
4. What is not refundable
- Deliverables that have already been completed, approved, or delivered.
- Dissatisfaction that can be addressed through the included revision process, where you have not yet used available revisions.
- Delays or issues caused by missing, incomplete, or unusable footage, or by a lack of timely response or direction from you.
- Any specific business outcome (views, leads, engagement, or ad performance), which we do not guarantee.
5. How to request a refund or cancellation
Email prakhar@thepvmedia.com from the address associated with your order, with your name, order/plan details, and the reason for your request. You can also reach us via our Contact & Support page. We respond to all requests within 2 business days.
6. How refunds are processed
Approved refunds are issued to your original payment method via our payment provider. Once approved, refunds are typically processed within 5–7 business days, though the time for the amount to appear in your account depends on your bank or card issuer.
7. Chargebacks
If you have any concern about a charge, please contact us first — we will always try to resolve it quickly and fairly. Filing a chargeback without contacting us may delay resolution.
8. Changes to this policy
We may update this policy from time to time. The "Last updated" date above reflects the latest version.
9. Contact
The PV Media (operated by Prakhar Verma)
Email: prakhar@thepvmedia.com