Contact & Support

Let's talk about your edits.

Starting a project, choosing a plan, or need help with an existing order? Send a message — I reply within one business day.

LinkedIn Prakhar Verma
Support hours & response time Monday–Saturday · Replies within 24 hours
Based in India · Working with clients worldwide (US-focused)

Prefer email? Write directly to prakhar@thepvmedia.com.

Support

Common support questions

How do I send you my footage?

After you start a project I'll share a folder link (Google Drive / Frame.io / Dropbox — your choice). Drop your raw clips and a one-line direction per video and I'll take it from there.

How do revisions work?

Reply to your delivery with timestamped notes and I'll revise until it's approved. Revisions are included in every plan — no extra fees.

I paid but haven't heard back — what do I do?

Email prakhar@thepvmedia.com with your order details and I'll respond within 24 hours. I don't ghost — if something's delayed, you'll know.

How do I cancel or change my plan?

Just message me before your next billing date. You can upgrade, downgrade, or cancel anytime — see the Refund & Cancellation Policy.